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Which payment methods do you offer?
We offer payment via credit or debit card online. Cards accepted include: Visa, Visa Debit, Mastercard, Maestro, Switch, Solo, Delta, JCB, American Express & Diners Club. We may also be able to accept bank transfer for those customers who cannot pay by any of the cards listed above.
Why don't you offer payment by a money transfer service?
We only accept payment by credit or debit card because they are the only payment methods where the customer is protected. You, the customer, have no protection if you pay via a money transfer service; once you've paid the money there is no way of getting it back. Plus, there is a fee of around 10% when using these services, whereas it's free for you to pay by card. There are hundreds, if not thousands of reports of users paying by an international money service who have never received goods or their money back - paying by card can avoid this.
What is the checkout and payment process?
You go through the checkout process as you would any other site. On the final page simply select 'Secureform - Pay by Credit/Debit Card' from the drop down menu and you will be forwarded to the 100% secure payment page. Enter your card details and click the 'Complete your Order' button to confirm your order with us. We will then charge your card and send you an email confirming this once it has been done. This is usually within 1 hour but during busier periods it may take up to 72 hours to process your order.
Why are you products in US Dollars $?
We use US $ Dollars as our main currency as it is universally recognised. However, you can change the currency by clicking the currency button in the top right hand side of the screen.
Am I charged in US $ Dollars?
We convert all orders into GBP £ and then charge that amount. As the exchange rate can vary from hour to hour we usually round down to ensure you only pay the advertised price (you will usually pay slightly less).
Can i pay by Paypal?
Yes! We will contact you once you have paid to inform you how to pay.
Can I get a refund?
Orders can be refunded before they have been dispatched. If they have already been dispatched then we cannot refund until we have received your order back, i.e you send it back to us upon receipt. Refunds can take up to 5 working days to return to your account so please be patient!
I haven't received my order, can I do a chargeback?
We get asked this a lot and it can be a bit of a problem. By purchasing from us you agree that it may take up to 21 working days for UK orders to arrive and 28 working days for international orders to arrive. If your order has still not arrived after this time period then we will re-send free of charge! Please do not do a chargeback before this time period has elapsed and please contact us to request a re-shipment of your goods.